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Color Muse FAQs

Frequently Asked Questions

A: Code 9100 could indicate a form of radio wave interference or a problem with the efficient communication with your color sensing device.
Here are a few common steps to reduce the potential for interference.
• Avoid using Bluetooth devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, WiFi enabled smart devices, and cordless phones.
• Remove any external case from your mobile device.
• Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this automatically.
• Avoid physical obstructions in the path of your connection signal. For example, a metal surface between your color sensing device and mobile phone could cause our app to perform poorly, and a metal-reinforced concrete floor or wall could cause poor performance.
• Move your USB 3 or Thunderbolt 3 devices—including any USB hubs—farther away from your color sensing device. Alternatively, use a high-quality, shielded USB or Thunderbolt 3 cable with each device.

A: Code 9100 could indicate a form of radio wave interference or a problem with the efficient communication with your color sensing device.
Here are a few common steps to reduce the potential for interference.
• Avoid using Bluetooth devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, WiFi enabled smart devices, and cordless phones.
• Remove any external case from your mobile device.
• Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this automatically.
• Avoid physical obstructions in the path of your connection signal. For example, a metal surface between your color sensing device and mobile phone could cause our app to perform poorly, and a metal-reinforced concrete floor or wall could cause poor performance.
• Move your USB 3 or Thunderbolt 3 devices—including any USB hubs—farther away from your color sensing device. Alternatively, use a high-quality, shielded USB or Thunderbolt 3 cable with each device.

A: Code 9100 could indicate a form of radio wave interference or a problem with the efficient communication with your color sensing device.
Here are a few common steps to reduce the potential for interference.
• Avoid using Bluetooth devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, WiFi enabled smart devices, and cordless phones.
• Remove any external case from your mobile device.
• Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this automatically.
• Avoid physical obstructions in the path of your connection signal. For example, a metal surface between your color sensing device and mobile phone could cause our app to perform poorly, and a metal-reinforced concrete floor or wall could cause poor performance.
• Move your USB 3 or Thunderbolt 3 devices—including any USB hubs—farther away from your color sensing device. Alternatively, use a high-quality, shielded USB or Thunderbolt 3 cable with each device.

A: Code 9100 could indicate a form of radio wave interference or a problem with the efficient communication with your color sensing device.
Here are a few common steps to reduce the potential for interference.
• Avoid using Bluetooth devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, WiFi enabled smart devices, and cordless phones.
• Remove any external case from your mobile device.
• Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this automatically.
• Avoid physical obstructions in the path of your connection signal. For example, a metal surface between your color sensing device and mobile phone could cause our app to perform poorly, and a metal-reinforced concrete floor or wall could cause poor performance.
• Move your USB 3 or Thunderbolt 3 devices—including any USB hubs—farther away from your color sensing device. Alternatively, use a high-quality, shielded USB or Thunderbolt 3 cable with each device.