Make sure you have a strong signal on your smart device and your Bluetooth is on.
- Next, please reset by turning it off and back on. To reset: Hold the wake button down for 10 seconds to turn the device off. Hold the wake button down for 10 seconds to turn the device. On your smart device turn Bluetooth off for 5 seconds and then turn it back on.
- Delete and reinstall the app.
- Select “Connect Device”. Double-tap the button to initiate Bluetooth pairing. Your device will pulse WHITE then BLUE.
- Click on the serial number that you would like to connect to.
Once successfully connected, your device will pulse BLUE and the App will take you to the color match section.