Color Muse 3 Support

This can be accomplished if a user has Adobe Photoshop. To achieve this you would need to open up the Photoshop Color Picker, plug in the d50 Lab color into the picker, then click on the Color Libraries button to see the closest Pantone (or other library) color in Photoshop. This will pull up the closest Pantone color in the “Photoshop color space”.

Web colors are colors used in displaying web pages, and the methods for describing and specifying those colors. Colors may be specified as an RGB triplet or in hexadecimal format (a hex triplet) or according to their common English names in some cases. A color tool or other graphics software is often used to generate color values. A color is specified according to the intensity of its red, green and blue components, each represented by eight bits. Thus, there are 24 bits used to specify a web color within the sRGB gamut, and 16,777,216 colors that may be so specified.

CMYK is a scheme for combining primary pigments. The CMYK color model (process color, four color) is a subtractive color model, used in color printing, and is also used to describe the printing process itself.

At this time we do not support CMYK due to the large number/variations of standards available.

Delta E is a unit of measurement for color difference perceived by humans. The E stands for Empfindung; German for “sensation”. The scale goes from 0 to 100 with 0 meaning no color difference and 100 being the greatest color difference possible. Delta E has evolved quite a bit over the last four decades. It started as a simple mathematical calculation to later a calculation that incorporates adjustments to account for variations in a human’s ability to perceive color differences in different color regions. In the most modern delta E standards (delta E CMC, 2000), a delta E of less than 1.0 is not perceivable by most humans. People who either have superior color vision or have received specific training can perceive color differences down to 0.6 delta E.

Lab color space describes mathematically all perceivable colors in the three dimensions. L for lightness and a and b for the color opponents green–red and blue–yellow.

More information can be found here.

LCH is a type of Lab color space.

Both are types of illuminants constructed to represent natural daylight. The primary difference between the two is the color temperature of the light they are meant to represent.

Yes. When you create palettes in the app you have the ability to share them via email, text message, social media, etc. In doing so, this creates a unique URL that allows anyone to view your palette. If you click on the unique URL, underneath the actual palette you will see “Download ASE (Adobe Swatch Exchange).” Once you download this you’ll be able to import the data into Photoshop, Illustrator and InDesign. When you do this, it not only gives you those color details from your palette, but also gives you the hex number.

No, we have intentionally not developed an application for the PC.

Due to the variables in the measurement results, paint color swatch reproduction, paint mixing, and the fact that paint on walls fades over time, it is challenging to get an absolute perfect “touch up” match. The match will be close but may not be invisible. We recommend testing this on a hidden section of your wall. Painting the entire wall will gain you optimal results.

Not currently. Currently you have the ability to save scans into palettes and then name the palette, but you cannot save individual scans.

Because each phone screen is different and lighting conditions in each room can vary, there is no way to show exactly how the color will look once applied.

Many factors can cause the paint to look different than the representation on your smart device. Since each phone screen is different and the lighting conditions in each room can vary, there is no way to show exactly how the color will look once applied.

Once you are in the app, create an account or log in if you previously had an account with us. After reading the onboarding instructions you will see the main “Color Match” screen. From here you will see “connect device”.

You can also connect the Color Muse 2 device by going to “Menu” and selecting “Manage Device”. From there you will see “connect device”.

We are always adding new libraries into our database. If there is one that you would like us to consider adding, please contact our Support department. Some libraries are proprietary, such as Pantone, and require specific licensing which could prevent or limit their availability to be added.

We are always adding new libraries into our database. If there is one that you would like us to consider adding, please contact our Support department. Some libraries are proprietary, such as Pantone, and require specific licensing which could prevent or limit their availability to be added.

Many of the apps available are named after a specific company. These companies use them internally for color measurement. If you don’t work for any of those companies, the Color Muse® app is all you need.

• A difference of under 1.5 ∆E equates to 3 stars
• A variation between 1.5 – 4.0 ∆E equates to 2 stars
• A variation between 4.0 – 8.0 ∆E equates to 1 star
• Any larger variation equates to No Stars

Creating an account allows you to have a backup of your custom palettes and allows you to view them online.

iOS 8.1 or later

iPhone 4S or newer

iPad 3rd gen or newer

Android 5.0 or newer

Must support Bluetooth Low Energy (Bluetooth Smart)

Any Apple smart device running iOS 11, or newer, is compatible.

Any Android smart device running Lollipop (5.0), or a newer, is compatible.

Ensure internet connectivity and a minimum of Bluetooth 4.0 (4.1 will provide enhanced speeds)

Although this is rare, if it occurs, please simply delete the app from your device and re-download/install the app.

If the app crashes on launch, please delete and re-download the app. If you continue to have trouble contact the customer service team at: [email protected] or +1.888.568.8588

The Color Muse® app is available for Android and iOS devices.

Screen resolution varies from device to device. The color scanned and the represented product results are accurate based on our scanning algorithm even though visual representation on the screen may seem “off”. Also, computer monitors and even televisions can have the color of the display adjusted to display colors correctly while most devices do not have that function.

Digital color is only a representation of a physical sample. Current technology in smart phone screens is unable to perfectly represent a physical color. The color scanned and the represented product results are based on our scanning algorithm, even though visual representation on the screen may appear different. Your smart device will not be able to provide an accurate representation of the product or surface you scanned.

The Color Muse 3 can achieve 98% color accuracy when measuring an architectural paint fandeck from a national paint company in the United States. Fandecks have inconsistencies in the manufacturing process and may not always produce accurate physical color samples. For more questions, contact support or call +1-888-568-8588.

Short-Term Repeatability is less than 0.05 ∆E00
Inter-instrument Agreement Average is less than 0.2 ∆E00; Max <0.75 ∆E00

Color Muse 3’s proprietary SurfaceSmart Technology is a 3-path color system that captures how your surfaces truly appear. By combining 45/0° geometry for real-world color (visual), d/8° SCI geometry for actual color accuracy (true color), and 60° gloss measurement for sheen evaluation, SurfaceSmart captures both color and sheen, delivering professional-grade results previously only found in devices over $1,000.

Both detect sheen levels, but the Color Muse 3 is more accurate, has longer battery life, and supports SurfaceSmart Technology.

Full-spectrum white LEDs

Patented color algorithms

SurfaceSmart Technology

To power on, press the blue button located at the top of the device. To power off, press the blue button again.

If the top button appears stuck, try gently moving it from different angles to dislodge it. For additional help, contact support or call +1-888-568-8588.

1. Ensure you have a strong Cellular or WiFi signal on your smart device and that Bluetooth is enabled.
2. Turn the device off, then press the blue power button to turn it back on.
3. On your smart device, toggle Bluetooth off and back on.
4. Fully exit and re-launch the Color Muse app.
5. Select “Connect Device”. Tap the button to initiate Bluetooth pairing. Your device will pulse WHITE, then BLUE once you have fully connected to the app.
6. Click on the serial number that you would like to connect to.
7. Once successfully connected, your device will pulse BLUE, and the App will take you to the color match section.
8. If you’re still having issues, we recommend the following steps:
   1. Delete the Color Muse App and then reset your smartphone or tablet by turning it off and then turning it back on. 
   2. Download a fresh install of the Color Muse App. 
   3. Return to step 5 and attempt to reconnect your device. 

If your device does not turn on, it may need to be recharged. Plug the device into any USB-C cable (one is provided within the Color Muse 3 package) and let it charge for 90 minutes. If this does not resolve the issue, please contact support or call +1-888-568-8588.

To fully charge the device, plug the Color Muse 3 into the USB-C cable (included in the Color Muse 3 package) for 90 minutes. For best results, plug the device into a wall outlet. The device will illuminate solid ORANGE when it’s charging. Once the device reaches full charge, the top button will illuminate solid GREEN to show a full battery. You can also check the battery level in-app by going to “Menu” and selecting “Manage Device”. The battery is fully charged when the battery percentage shows 100%.

The ColorMuse 3 battery is expected to last approximately 12 months when the device is turned off and in standby mode. When fully charged, the Color Muse 3 can scan 1,000 continuous measurements.

If the device does not illuminate green once plugged in, ensure the USB-C cable, included with your packaging, is inserted correctly into the device. If you continue to experience charging issues, we recommend trying a different charging block and wall outlet. Keep the device plugged in for 90 minutes before trying to reconnect to the app. If you continue to experience trouble, please contact our support team or call +1.888.568.8588.