What should I do if I plugged in my USB cable, but my device doesn’t charge?

If the device does not illuminate green once plugged in, ensure the Micro-USB cable, included with your packaging, is placed in the device correctly. If you continue to experience charging issues, we recommend trying a different charging block and wall outlet. Keep the device plugged in for 60 minutes before trying to reconnect to the app. If you continue to have trouble, please contact support or call +1.888.568.8588.